IT support and help desk
IT Support When You Need It
Computer won’t start, printer offline, email down? BuzzTech fixes everyday tech problems fast, remotely or on-site, so your team can get back to work.
We can help with
- Computers, laptops and printers
- Email, Microsoft 365 and Google Workspace
- Wi-Fi and internet problems
- New employee setups
- Software installs and updates
- Custom hardware builds
What we do
Help desk and on-site support
One number to call for every tech problem in your office.
Remote help desk
Most issues are fixed in minutes over a secure remote connection, without waiting for a visit.
On-site visits
When hands-on work is needed in the Chicago area, we come to your office. Everywhere else, we support you remotely.
New hire setups
Computers, accounts, email and access ready on day one, and removed cleanly when someone leaves.
Computers and printers
Troubleshooting, repairs, upgrades and replacements for workstations, laptops and printers.
Custom hardware
When off-the-shelf equipment does not fit your budget or performance needs, we build a custom, cost-effective solution.
IT consulting
Practical advice on what to buy, upgrade or replace, focused on productivity, security and performance.
How it works
How we work with you
01
Reach out
Call, email or submit a ticket. Requests are answered within 2 hours during business hours.
02
We diagnose
A technician connects remotely or schedules a visit, and explains the problem in plain English.
03
Fixed and documented
We fix the issue, confirm it works for you, and note it so it is faster to solve next time.
Why BuzzTech
Fast answers from a team that knows you
You get real people who already know your setup, not a ticket queue in another time zone.
- Headquartered in Orland Park, serving clients worldwide
- 2-hour response during business hours, Monday to Friday, 8 am to 5 pm
- Plain-English answers, no jargon
FAQ
Common questions
How fast will you respond?
Support requests are answered within 2 hours during business hours, Monday to Friday, 8 am to 5 pm.
Do you offer on-site support?
Yes. We visit offices across the Chicago area when a problem cannot be fixed remotely. Clients farther away, including overseas, are supported remotely.
Do I need a managed IT plan to get support?
Hive members get the fastest, most complete coverage. Call us to talk through support for your business.
How do I get support?
Call (708) 942-7942, email support@buzztech.us, or submit a ticket from our support page.
More services
Other ways we can help
Find out where your IT stands
Book a free IT and security checkup. We will review your computers, network, backups and security and give you a clear, no-obligation report.